美国残疾人法案办公室
美国残疾人法案办公室
美国残疾人法案(ADA)办公室监督RTD遵守ADA第二章和第三章的情况, 它禁止基于残疾的歧视，并要求RTD使该机构的公共交通系统对残疾人无障碍. The ADA Office manages the reasonable modification process; monitors agency services and 项目 to safeguard compliance with federal standards; investigates ADA-related complaints; and provides guidance on policies, 程序, and strategies to protect the civil rights of people with disabilities.
处理投诉及上诉
Please submit your complaint to RTD Customer Care by completing RTD的投诉表格 或打电话 303-299-6000 [TTY:拨711]. 请务必告知您的投诉是否与您的残疾有关，并提供足够的事实证明您的投诉与您的残疾有关. You will receive an automatic acknowledgment of receipt within three business days, 提供了一个电子邮件地址.
Under Title II of the Americans with Disabilities Act (ADA), RTD必须使其服务和项目对残疾人无障碍，并遵守《冰球突破豪华版试玩》. This procedure satisfies RTD’s obligation to provide a grievance procedure under Title II. 如果您觉得由于可访问性问题而无法访问RTD的程序或服务, or have been discriminated against based on your disability, 您可以向RTD客户服务中心提交ADA投诉. RTD Customer Care is the point of contact for all RTD comments and complaints.
任何认为自己因残疾而受到RTD歧视的人都可以向《冰球突破豪华版试玩》投诉, 向RTD客户服务中心投诉.
有效的沟通
RTD will take the appropriate steps to ensure that communication with applicants, 参与者, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务，以使残疾人有平等的机会参与RTD计划和服务.
请求以替代格式提供信息
If you cannot access the information contained within a document due to its format. RTD will take the appropriate steps to ensure communication with applicants, 参与者, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务，以使残疾人有平等的机会参与RTD计划和服务.
帮助RTD以最有帮助的方式回应, 请包括您的可访问性问题的性质, 您希望接收材料的格式, 所请求材料的网页地址, 也是联系你的最佳方式. 请联系 加布·克里斯蒂，ADA经理, with your request and allow a minimum three business-day notice for arrangements to be made.
合理的修改
In accordance with the ADA and directives from the Federal Transit Administration, RTD会努力的, 尽最大可能, 确保残障人士有机会使用, 并从中获益, RTD服务. RTD将对其政策进行合理修改, 项目, and 程序 applicable to its transportation services, when necessary to avoid discrimination and ensure accessibility for people with disabilities.
请注意:RTD可能无法满足要求从根本上改变RTD方案或服务性质或直接影响他人健康和安全的请求. 如果请求的修改不能被批准, 但进入的障碍仍然存在, RTD will do its best to provide alternate access to our 项目 or services.
If you experience a barrier to accessing an RTD program or service, 您可以提出合理修改的请求. A reasonable modification should be requested when our policies, 项目, 适用于我们交通服务的程序不允许残疾人士享受我们服务的好处. The request must identify the modification needed to use the service. 只要切实可行, 请提前提出要求, before the modification is needed to access the service. 在《冰球突破豪华版试玩》的范围内, 合理的修改, 如果RTD拒绝请求，它将尽一切努力, 尽最大可能, 确保残障人士有机会使用, 并从中获益, 它的服务.
To request reasonable modifications based on a disability please use the 合理修改要求表格，或联系RTD的ADA办公室寻求帮助. 电话: 303-299-2250 或电子邮件: (电子邮件保护).
当你提前向RTD提交合理的修改请求时，以下是你应该期待的:
- RTD将迅速彻底地审核您的请求.
- 请至少等待五(5)至七(7)个工作日收到有关您合理修改请求的回复.
- 如果需要任何额外的文件，或者如果有关于您合理修改请求的更新，RTD工作人员将与您联系.
可达性信息
所有RTD车辆, 包括免费购物中心, 免费MetroRide, 访问——骑, 通勤铁路, 轻轨车辆有自动语音, 显示广播系统, and are accessible for mobility aids such as wheelchairs, 电动摩托车, 步行者, 拐杖, 和拐杖. Bus and rail operators are trained to assist customers with disabilities with boarding, 保护他们的设备, 找座位, 然后下车. 虽然应该向所有客户提供担保，但这不是必需的，客户可以自行决定拒绝担保.
RTD尊重所有合理的协助请求. 这些可能包括(但不限于):
- Kneeling the bus, deploying ramps or bridge plates to board or exit vehicles
- 为导航站提供指示
- 协助寻找座位
- 根据要求保护移动设备
- Providing assistance about fares and some routing information
- 当乘客无法到达或无法将车票放入投币箱时，协助将钱放入投币箱
通勤铁路车辆设有轮椅通道，每辆车门均设有平登，每辆车上均设有指定的移动设备座位区. 安全不是必需的，也不是辅助的. The designated mobility device area is adjacent to every door on every rail car. 如果指定区域已满, 请离开有轨电车车厢，进入另一门前往另一门区域. The operator stays in the cab and will not assist with boarding/deboarding the vehicle. 车上的运输安全主任(TSO)可以提供帮助，但不需要协助乘客使用移动设备, 推着婴儿车登机的乘客, 和/或大件物品.
RTD employees will never ask about the nature of your disability. 没有明显残疾的人没有义务分享这些信息来使用无障碍设备或功能.
可达性信息
现场修改
Per FTA Regulations the following two examples are plausible reasonable modification requests.
障碍物
固定航线服务, 乘客要求司机将车辆定位，以避免妨碍乘客在指定的停车地点进出车辆的障碍物, 比如停着的车, 雪堆, 和建筑, 只要车辆避开障碍物的位置不构成直接威胁，就应该给予许可吗. 被授予, 这样的要求应导致车辆在合理接近指定停车地点的地方停车. 交通运输机构不需要在非指定地点接送残疾乘客. Fixed route operators would not have to establish flag stop or route-deviation policies, 因为这将是对固定路线系统的根本改变，而不是对系统的合理修改. 同样的, subject to the limitations discussed in the introduction to this appendix, 辅助交通运营商应灵活设置上下车点，以避免堵塞.
费用处理
旅客对过境人员的要求(如.g., 司机, 当残疾旅客无法以一般的方式缴付车费时，应给予残疾旅客以固定路线或辅助客运服务(例如.g., in a situation where a bus passenger cannot reach or insert a fare into the fare box). 运输人员不需要把手伸进口袋或背包来提取票价媒体.
《冰球突破豪华版试玩》投诉的上诉程序
If you are dissatisfied with the result of your ADA complaint, you may submit your appeal to RTD’s ADA Manager by completing this online 可填写的上诉表格. 您必须在收到结果或最初提交投诉后的30个日历日内提交上诉, 以较晚的为准. 上诉必须采用书面形式，并陈述所有事实和论据，证明你认为投诉没有得到妥善解决. The ADA Manager will review the complaint and provide a written response within 30 calendar days.
如需另一种提交《冰球突破豪华版试玩》上诉的格式，请联系《冰球突破豪华版试玩》经理加布·克里斯蒂 (电子邮件保护). RTD will retain your complaint, appeal and response for at least one year.
For organizations or businesses outside RTD’s responsibility please contact the U.S. 律政司，网址为 1-800-514-0301.
无障碍设施
All RTD Park-N-Rides locations and stations are ADA accessible. 必要的地方有电梯, 还有通往登机平台的坡道, 为安全起见，圆顶被截断, 无障碍停车位和路缘切割. RTD Ticket Vending Machines (TVMs) and validators contain braille and have audible announcements.
在电梯故障的情况下, information will be posted online under 服务警报 and at stations. Passengers can sign up to receive email notifications of these outages at the service alerts page.
无障碍设施的使用
Every customer has the right to use accessibility equipment at RTD stations and on vehicles. 包括但不限于:
- 坡道、桥板和升降机
- 升降机及自动梯
- 盖茨访问